Control Processes

Control Processes

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Process that enables an organization to create and maintain stability within business performance, through a continuous flow between measuring, comparing and action. There are four steps in the control process which are:

  • Establishing performance standards
  • Measuring actual performance
  • Comparing measured performance against established standards
  • Taking corrective action.


  1. April 2008), TIWANA, AMRIT, KNOWLEDGE MANAGEMENT TOOLKIT, THE; ORCHESTRATING IT, STRATEGY, AND KNOWLEDGE PLATFORMS, 2nd edition, ©2003. Electronically reporduced by permission of Pearson Education, Inc., Upper Saddle River, New Jersey