Acknowledgements

The definitions and tools published in the Terminology were created through an extensive research and compilation work. A number of sources have been consulted in order to obtain a complete collection of information related to each and everyone of the terms. As detailed in the bibliography section a great number of web-sites and books have been consulted.

Unitar would like to sincerely thank all the editors that granted permission to use certain parts of their copyright material. We wish to express our utmost gratitude for their support, that allowed us to develop and publish accurate and exhaustive definitions. We recognize that without their assistance we would have never been able to achieve our objective.

In particular we would like to thank:

• Harvard Business School Press www.hbsp.harvard.edu, for the book: Drucker P.F., Garvin, D., Leonard, D., Straus, S., Brown, J.S., Harvard Business Review on Knowledge Management, 1998.
• Pfeiffer Editions www.pfeiffer.com/WileyCDA & John Wiley & Sons, Inc. www.wiley.com/WileyCDA, for the books: Bozarth, J., E-Learning Solutions on a Shoestring, 2005; Piskurich, M., Rapid Instructional Design: Learning ID Fast and Right, 2006; Allen's, M., Designing Successful E-Learning 2007.
• Prentice Hall www.prenticehall.com & Pearson Education, Inc. www.pearsoned.com, for the book: Tiwana, A., The Knowledge Management Toolkit: The Practical Techniques for Building a Knowledge Management System, 1999.
• CIPD Publishing www.cipd.co.uk, for the book: Harrison, R., Learning and Development, 2005.