Difference between revisions of "Customer Capital"
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(New page: {{Term|CUSTOMER CAPITAL|It refers both to the value of an organization’s network and relationships with satisfied clients (learners), and their loyalty to the organization (also called R...) |
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| − | {{Term|CUSTOMER CAPITAL|It refers both to the value of an organization’s network and relationships with satisfied clients (learners), and their loyalty to the organization (also called Relationship Capital), and to the sum of a company’s customers (learners) including their names, contact databases, loyalty and satisfaction, references | + | {{Term|CUSTOMER CAPITAL|It refers both to the value of an organization’s network and relationships with satisfied clients (learners), and their loyalty to the organization (also called Relationship Capital), and to the sum of a company’s customers (learners) including their names, contact databases, loyalty and satisfaction, references, testimonials and future revenues. |
Together with [[Human Capital|human capital]] and [[Structural Capital|structural capital]] it forms the [[Intellectual Capital|intellectual capital]]. <ref> [http://www.answers.com www.answers.com] (07 July 2008), [http://www.hiresmart.com www.hiresmart.com] (07 July 2008), [http://www.cpavision.org www.cpavision.org] (07 July 2008)</ref>}} | Together with [[Human Capital|human capital]] and [[Structural Capital|structural capital]] it forms the [[Intellectual Capital|intellectual capital]]. <ref> [http://www.answers.com www.answers.com] (07 July 2008), [http://www.hiresmart.com www.hiresmart.com] (07 July 2008), [http://www.cpavision.org www.cpavision.org] (07 July 2008)</ref>}} | ||
Latest revision as of 08:53, 21 July 2008
 CUSTOMER CAPITAL |
| It refers both to the value of an organization’s network and relationships with satisfied clients (learners), and their loyalty to the organization (also called Relationship Capital), and to the sum of a company’s customers (learners) including their names, contact databases, loyalty and satisfaction, references, testimonials and future revenues. Together with human capital and structural capital it forms the intellectual capital. [1] |
References
- ↑ www.answers.com (07 July 2008), www.hiresmart.com (07 July 2008), www.cpavision.org (07 July 2008)