Difference between revisions of "Teleconference Clock Method"
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| − | {{Term|TELECONFERENCE CLOCK METHOD|Method designed to | + | {{Term|TELECONFERENCE CLOCK METHOD|Method designed to assist moderators to regulate and facilitate the interaction between participants during conference calls. |
| + | The Teleconference Clock creates a speaking sequence for introducing each participant: people are given a place on the clock as a mechanism to ensure that everyone has a chance to speak. The “clock” is used to encourage participation on conference calls or structured online chats involving more than four people. <ref> [http://www.fullcirc.com www.fullcirc.com] (26 November 2009),[http://www.ilo.org www.ilo.org] (26 November 2009), [http://www.kstoolkit.org www.kstoolkit.org] (26 November 2009) </ref>}} | ||
| − | {{Tool|Teleconference Clock | + | {{Tool|Conducting a Teleconference Clock| |
=='''Preparing a Teleconference Clock'''== | =='''Preparing a Teleconference Clock'''== | ||
| − | + | *Have an agenda that includes conference goals and participants’ expectations. | |
| − | + | *Think about the time zones of participants when scheduling. | |
| − | + | *Consider the impact of comments volume (based on the number of participants) with the available time. | |
| − | + | *Send all participants the dial-in number and pass-codes if needed. With international groups, be clear if the number is cost-free. | |
| − | + | *Distribute supporting documents or files before the beginning of the conference call. | |
| − | + | *Take care in advance of the call controls. If the leader controls the start/stop of the call and may have to leave early, have a second person with leader privileges in order to avoid call interruptions. | |
| − | + | *Greet everyone once online and use the “clock" method for the introduction of each participant. | |
| + | |||
=='''Step by Step'''== | =='''Step by Step'''== | ||
| + | [[Image: TeleconferenceClockPhoto_rev3.jpg]] The template for this technique is from Ray Guyot <ref>[http://www.fullcirc.com/wp/2008/03/14/using-the-clock-on-telecons www.fullcirc.com/wp/2008/03/14/using-the-clock-on-telecons] (26 November 2009) </ref> | ||
#Ask every participant to get a piece of paper to draw a circle on it and mark the hours like a clock. | #Ask every participant to get a piece of paper to draw a circle on it and mark the hours like a clock. | ||
#Assign each person a spot on the “clock” when joining the conference call. The first person on the call put his name on 1 o’clock hour, the second 2, etc. If there are more than twelve people, start adding 1:30, 2:30 etc. | #Assign each person a spot on the “clock” when joining the conference call. The first person on the call put his name on 1 o’clock hour, the second 2, etc. If there are more than twelve people, start adding 1:30, 2:30 etc. | ||
| − | #Use the “clock order” to create a speaking sequence | + | #Use the “clock order” to create a speaking sequence which ensures the participation of everyone. Participants can make notations and use the piece of paper as a visual tool to match names, voices and inputs. |
| − | #Vary the position of the participants on the clock if you are planning | + | #Vary the position of the participants on the clock if you are planning multiple rounds of speaking. |
| − | #Use | + | #Use [[Feedback|feedbacks]] or [[Evaluation|evaluations]] to improve possible later calls. An "after [[Action Review|action review]]" can be done at the conclusion of the call or by post-call emails. |
#Ask each participant to describe with three adjectives their “clock” experience. | #Ask each participant to describe with three adjectives their “clock” experience. | ||
| − | |||
| − | |||
| + | =='''General Call Etiquette'''== | ||
| + | *Call from a quiet location. | ||
| + | *Avoid cell phones and speakerphones. If you use them remember to put the mute button when not talking. | ||
| + | *Use quality headsets to avoid metallic sounds. | ||
| + | *Avoid paper rustling. | ||
| + | *Caution with multitasking; some is unavoidable but remind people about attention: occasionally call for a moment of silence to keep their attention. | ||
| + | *Consider a kind treatment of participants’ bodies: on long calls, offer short breaks. | ||
| + | *Speak clearly and slow down if you are a "fast talker". | ||
| + | *Be enthusiastic and use a tone appropriate to the group (the first impression is important). | ||
| + | *Vary voice tone (avoid monotone presentations).}} | ||
| + | |||
| + | =='''Job Aid'''== | ||
| + | [[Image:pdf.png]][[Media: Toolkit_Template_Teleconference_Clock.pdf|Using Teleconference Clock]] | ||
== References == | == References == | ||
<references/> | <references/> | ||
Latest revision as of 15:48, 2 February 2012
 TELECONFERENCE CLOCK METHOD |
| Method designed to assist moderators to regulate and facilitate the interaction between participants during conference calls. The Teleconference Clock creates a speaking sequence for introducing each participant: people are given a place on the clock as a mechanism to ensure that everyone has a chance to speak. The “clock” is used to encourage participation on conference calls or structured online chats involving more than four people. [1] |
 Conducting a Teleconference Clock | |
Preparing a Teleconference Clock
Step by Step
General Call Etiquette
|
Job Aid
References
- ↑ www.fullcirc.com (26 November 2009),www.ilo.org (26 November 2009), www.kstoolkit.org (26 November 2009)
- ↑ www.fullcirc.com/wp/2008/03/14/using-the-clock-on-telecons (26 November 2009)