View source for Teleconference Clock Method

{{Term|TELECONFERENCE CLOCK METHOD|Method designed to organize conference calls by regulating and facilitating the interaction between participants. The Teleconference Clock creates a speaking sequence for introducing each participant: people are given a place on the clock as a mechanism to ensure that everyone has a chance to speak. The “clock” is used to encourage participation on conference calls or structured online chats involving more than four people. <ref>[http://www.fullcirc.com/community/telephonefacilitation.htm] (26 November 2009),[http://www.ilo.org/public/english/support/lib/knowledgesharing/meetings.htm#TC] (26 November 2009), [http://www.kstoolkit.org/Teleconference+Clock] (26 November 2009)</ref>}}


{{Tool|Teleconference Clock Method|
=='''Preparing a Teleconference Clock'''==

#Have an agenda that includes conference goals and participant expectations. Don’t forget to consider their time zones when scheduling.
#Consider the impact of comments volume (based on the number of participants) with the available time. 
#Send all participants the dial-in number and pass-codes if needed. With international groups, be clear if the number is cost-free.
#Distribute supporting documents or files before the beginning of the conference call. 
#Take care in advance of the call controls. If the leader controls the start/stop of the call and may have to leave early, have a second person with leader privileges in order to avoid call interruptions.
#Greet and know who is online (use the “clock" method for the introduction of each participant).
#Ask participants to review the agenda prior to the call.

=='''Step by Step'''==

#Ask every participant to get a piece of paper to draw a circle on it and mark the hours like a clock.
#Assign each person a spot on the “clock” when joining the conference call. The first person on the call put his name on 1 o’clock hour, the second 2, etc. If there are more than twelve people, start adding 1:30, 2:30 etc.
#Use the “clock order” to create a speaking sequence and to ensure everyone speaks. Participants can make notations and use the piece of paper as a visual tool to match names, voices and inputs.
#Vary the position of the participants on the clock if you are planning a multiple rounds of speaking.
#Use some form of feedback or evaluation for improving possible later calls. An "after action review" can be done at the conclusion of the call or by post-call emails. 
#Ask each participant to describe with three adjectives their “clock” experience.

=='''General Call Etiquette'''==
#Call from a quiet location. 
#Avoid cell phones and speakerphones. If you use them, remember to put the mute button when not talking. 
#Use quality headsets to avoid metallic sounds.
#Avoid paper rustling. 
#Caution with multitasking; some is unavoidable, but remind people about attention and occasionally call for a moment of silence to keep their attention. 
#Consider a kind treatment of bodies: on long calls, offer short breaks.
#Speak clearly and slow down if you are a "fast talker". 
#Be enthusiastic and use a tone appropriate to the group. Once you start talking, the first impression is important. 
#Vary voice tone (avoid monotone presentation).


=='''Job Aid'''==
[[Image:pdf.png]][[Media: Teleconference Clock.pdf|Using Teleconference Clock]]}}




== References ==
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