Emotional Intelligence

Emotional Intelligence

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Emotional Intelligence (EI) can be defined as a skill, a self-perceived ability or an innate potential to feel, communicate, remember, identify, assess, and manage both one’s own and others’ emotions.

Even though Emotional Intelligence theories became prominent with Daniel Goleman’s book Emotional Intelligence (1995), they rooted in the 1970s and 80s, in the work of psychologists such as Howard Gardner, Peter Salovey and John 'Jack' Mayer. Emotional Intelligence is strongly related to the concept of multiple intelligences, which includes both interpersonal and intrapersonal intelligence (respectively, the capacity to understand others’ emotions and one’s own feelings). Emotional intelligence theories stress the narrowness of traditional types of intelligence (IQ), which seem unable to explain career success and, more generally, cognitive ability.

The concept of Emotional Intelligence may be extremely useful in fields such as organizational and management development, recruitment or customer relations, because it offers a new way to understand people's interpersonal skills, as well as their attitudes and potential. [1]


  1. Wikipedia (27 December 2011); businessballs.com (27 December 2011); Eqi.org (27 December 2011)