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Term2.png QUALITY
In organizational behavior, quality has a "technical" and emotional meaning. From a technical perspective, quality denotes the degree to which a product or service meets stated or implied needs of users. From an emotional standpoint quality acquires a distinctive cultural meaning which foreshadows technical meaning. For instance, quality is synonymous with perfection in Japan, up to specification in Germany, luxury in France and continuous improvement in the United States.[1]


  1. Willians Bob in Mathison, Sandra. Encyclopaedia of Evaluation, pp 350, Ed. University of British Columbia. Thousand Oaks, CA: Sage Publications, 2005.