Results-Oriented Job Description

There are two types of job descriptions: traditional job descriptions (TJD) and results-oriented job descriptions (ROJD). TJD are duties-oriented; they provide a list of job tasks. ROJD go beyond describing what the incumbent does (tasks) they describe what the incumbent accomplishes by the duties to be performed – the results.

1. A ROJD is a comprehensive and all-inclusive job description. It builds the connection between the incumbent’s work and the mission of the organization, identifying how duties and tasks contribute to the achievement of the organization’s mission/goals.
2. It creates understanding throughout the system and community (clients) about the value of the work accomplished for the achievement of the organization’s mission. It therefore creates a strong professional identity.
3. It accurately reflects what is done, and how it is to be done, while providing an explanation of why the job duties are important in the organizational context.
4. It facilitates discussion on professional achievements as success can be easily recognized through the results of the work.
5. It clearly defines responsibilities and determines how to achieve the results according to the expectations of the organization, it provides an objective guide – to supervisors and supervisees – of how performance will be evaluated. It therefore helps preparing meaningful performance evaluations.
6. It is also a relevant tool for the preparation of meaningful professional development plans.
7. A well-written ROJD establishes a new philosophy for job actions. It allows the manager to clearly explain why the position exists within the organization and to indicate what the desired results to be achieved by the incumbent are.
8. Writing an accurate, relevant and up-to-date ROJD demands a careful analysis. It demands awareness of changes in the work, the organizational reality of the work, and the evolution of the job.
9. A ROJD is positive and proactive. It provides a key way to focus on and succeed at achieving the organization’s mission, benefiting every member of the organization.

Understanding the differences between ROJD and TJD

What's in it for you in a Result-Oriented Job Description?

• A well and powerfully written ROJD provides an efficient and consistent appraisal anchor.
• You will know how your performance will be evaluated. The ROJD provides a direct bridge with the new results-based performance evaluation as it clearly states the results you are expected to deliver.
• A ROJD provides neutral and objective reference points for appraisals, performance reviews, professional development, and counseling as it raises attention to accomplishing specific key results. Appraisal dialogues can then utilize a very objective ROJD language: job requirements were either accomplished or not.
• You will improve the communication with your supervisor. Since duties and results are clearly stated, there is no room for misunderstandings on how the tasks were expected to be performed.
• Goal setting for annual work plans (work objectives) are better structured when grounded in actual job responsibilities.
• The ROJD provides a tool for planning your participation in professional development programs. Training programs based squarely on customized job responsibilities builds knowledge, skills, and abilities that are directly linked with your needs, establishing a rationale for planning and delivering training programmes that fit those needs.
• ROJD are a powerful human resource management tool for managers:
  1. It facilitates performance evaluation processes, including mid-term review dialogues;
  2. It spares supervisors the situation of having to give an incumbent a good rating for “doing job tasks” event though she/he did not accomplish the required results.
  3. It is an instrument readily available to evaluate job candidates. Interview questions grounded on concrete job responsibilities add a more dynamic dimension to the conversation and can immediately test a candidate’s abilities to overcome obstacles and to take advantage of opportunities.
• If you have the responsibility of drafting your ROJD use well the opportunity. Writing a ROJD is a good opportunity to frame your role as you would like it to be.
• Did you receive an empty template? Use the opportunity to reflect on your job as it is at the moment. Carefully analyze what you believe is your current job. The exercise tends to promote useful discussions, clarifying expectations between staff members and their supervisors.
• When drafting try to think outside of the normal way of thinking. Seek the input of somebody who is less close to things if finding difficulties.

Step by Step

• A ROJD has a concise list of essential responsibilities (main duties). It is in essence a list of 8-12 duties, which cover the essential responsibilities of the job and must be presented in a simple, clear and concise language.
• In small organizations managers generally cover a wide range of responsibilities. In such cases, job descriptions might contain a greater number of essential responsibilities. The number should not exceed 15-16 though or the job description becomes unwieldy and ineffective.
• In case you perform a great number of responsibilities try to be bold in the way you describe what you do, using the sort of adequate terminology that reflects the essence of your responsibilities.
• Do not under-estimate the strategic nature of some responsibilities.
• The statements under the various sections of the ROJD must be coherent. They should be in harmony with the duty statements and other parts of the job description, such as the summary of assigned duties, as well as the goals and objectives of the post.
• Provide background information on the organizational setting, including information on the mandate of the organizational unit in which the post is located.
• Submit an organizational chart, reflecting the position of the incumbent within the organizational structure.

Job Purpose

Example: Sales and Marketing Executive: To plan and carry out direct marketing and sales activities, so as to maintain and develop sales of SNP ABC machinery range to UK major accounts and specifiers, in accordance with agreed business plan.

In this section explain also where the position is located within the organizational structure, who supervises and/or gives work direction to the position, and what positions the incumbent supervises (if applicable).

List of Tasks

• Prepare a list of tasks; write down in a random fashion all aspects of the job. The task list should include all work, activities, and services performed. Pay attention to add services and additional work that are not included the current job description.
• The TORs will normally provide you with a good overview of the tasks; use it as starting point, but update as needed. Remember that this list needs to be all-inclusive. Consider: processes, planning, executing, monitoring, reporting, communicating, managing (people, resources, activities, money, information, inputs, outputs, communications, time, etc.).
• Finished your random list? Go back to the beginning and double check that everything is genuinely important and achievable. Rank your revised task list roughly in order of importance.
• Next you should group logically related tasks. You will find out that you can cluster most of the tasks of your initially very long list into a list of far fewer broad but still specific tasks.

Example: Clarify customer complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution – are all tasks that potentially can be grouped together under a heading.

The Essential Responsibilities

1. Identified, initially, a big a list of tasks that you have to do in your job;
2. Ranked your task list roughly in order of importance;
3. Clustered logically related tasks, reducing the big list to one with far fewer broad tasks.

Step 3 is the most difficult part. This step shifts the focus of the work from the tasks to be performed into the expected results.

You have to identify the set of essential responsibilities of the job. Essential responsibility is a heading that describes an area of work that usually requires several individual tasks to be completed. An essential responsibility is what is to be accomplished (the result) in the specific way the organization wants: the tasks described – how the incumbent is expected to accomplish the results.

DON’T: confuse the list of essential responsibilities with the individual tasks that must be performed to accomplish the essential responsibility (the result to be accomplished). To distinguish, ask and answer the following questions:

• Why are we doing this job (the result)
• What must be done to produce the desired result (the task)

Think of the essential responsibilities of your job. A junior position will not need more than 8; a managerial position in a small organization might need 15 – but never more than this! The result will be a list with various headings of key responsibilities. Once various headings that describe results are developed, the tasks can be sorted logically under the appropriate essential responsibility.

Help needed? Consult the group of tasks you produced in the previous step. As they were logically clustered you should easily identify a key responsibility where a group of tasks belong to. So:

• Consult the clusters of tasks you have (the ones you have logically grouped together before);
• Associate each cluster of tasks with an essential responsibility;
• Produce a list of essential responsibilities (8-15, according to the case) and
• Place the clusters under each essential responsibility heading.

Note: a key responsibility may require various tasks to be performed!

The ROJD’s writing method

The method of writing the results statement involves the use of the connector word “by”. The sentence starts with a general active verb stating the result. It is then followed by the specific tasks to be performed (what must be done to achieve the desired result). Thus, the verbs describing the tasks appear all in “ing” form.

Changing verbs from passive to active clarifies the job function. It demonstrates that accomplishing each essential responsibility (the result the organization desires) involves performing a series of tasks. Thus, the job function is elevated with a strong professional identity.

The essential responsibilities must appear in order of importance. The sense of priority demonstrates to the incumbent what she/he should not do when put under time or other resource pressure.

Putting it all together

Examples

Resolves product problems by clarifying customer complaint; determining the cause of the problem; selecting the best solution to solve the problem; expediting adjustment; following up to ensure resolution.

Implement new projects to expand the organization’s portfolio by identifying new opportunities; providing technical guidance into priority activities; maintaining contacts with clients and stakeholders; assuring a service oriented approach to clients;

Process information by reading incoming mail, obtaining background materials, highlighting important points, retrieving and attaching related documents, routing mail to concerned parties; drafting standard correspondence; filing documents.

Job Aid

Results-Oriented Job Description

Recommended Reading

Profile of an Effective Manager – For managerial excellence in the United Nations, Office of Human Resources Management – Division for Organizational Development.