Active Listening
From Learning and training wiki
 ACTIVE LISTENING |
| Focusing the attention on what the speaker is communicating (also in terms of unspoken messages) and checking with the speaker to see that a statement has been correctly heard and understood. The goal of active listening is to improve mutual understanding. [1]. |
References
- ↑ toolboxes.flexiblelearning.net.au (24 July 2008), targetpmp.blogspot.com (24 July 2008), Wikipedia (24 July 2008); Instructor Competencies – Standards for Face-to-Face, Online, and Blended Settings, James D. Klein, M. Michael Spector, Barbara Grabowski, Ileana de la Teja, 2004