Steps
Before
- Choose participants from a common background, or an experienced team
- Participants should be given briefing materials in advance, so they have
time to prepare the meeting
- Give enough time for the meeting
- Appoint a facilitator
- Run the peer assist
During
- Define the context and explain the purpose of the peer assist
- Discuss issues, needs, and expected outcomes of the problem
- Encourage participants to ask questions and bring out details of the situation
- Participants examine options to solve the problem
- Receive the participants feedback
- The facilitator records the solutions
- Write an action list of key lessons
After
- Explore the feedback of the participants
- Explore options given during the peer assist
- Develop a set of lessons learned for future actions
- Update participants with lessons learned
Facilitator's Role
The facilitator plays three main roles which are the follows:
Leadership role
- To focus on providing a direction to the group when the leader fails to fulfill their role
- To stimulate and encourage constructive debate between group members
- To support members of the group, helping them to bring information, and to build new ideas
- To participate when the group is interacting poorly or in the wrong direction, by promoting new discussion
- To promote team building in a cohesive, interactive, and productive way
Referee role
- To regulate and maintain order of the group discussion, discouraging participants from talking at the same time
- To protect members, and ensure that all contributions to the discussion are treated equally
- To deal with problems, and to control people within the group, allowing everyone to participate freely
- To manage the time, and adhere to the meeting timetable ensuring completion of the agenda
Neutral role
- The facilitator is neutral, and pragmatic, because he takes a detached look at the discussion
- He encourages feedback, promoting discussion of each point of the meeting. [2]
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