Difference between revisions of "Customer Capital"

Difference between revisions of "Customer Capital"

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(New page: {{Term|CUSTOMER CAPITAL|It refers both to the value of an organization’s network and relationships with satisfied clients (learners), and their loyalty to the organization (also called R...)
 
 
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{{Term|CUSTOMER CAPITAL|It refers both to the value of an organization’s network and relationships with satisfied clients (learners), and their loyalty to the organization (also called Relationship Capital), and to the sum of a company’s customers (learners) including their names, contact databases, loyalty and satisfaction, references. testimonials and future revenues.
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{{Term|CUSTOMER CAPITAL|It refers both to the value of an organization’s network and relationships with satisfied clients (learners), and their loyalty to the organization (also called Relationship Capital), and to the sum of a company’s customers (learners) including their names, contact databases, loyalty and satisfaction, references, testimonials and future revenues.
 
Together with [[Human Capital|human capital]] and [[Structural Capital|structural capital]] it forms the [[Intellectual Capital|intellectual capital]]. <ref> [http://www.answers.com www.answers.com] (07 July 2008), [http://www.hiresmart.com www.hiresmart.com] (07 July 2008), [http://www.cpavision.org www.cpavision.org] (07 July 2008)</ref>}}
 
Together with [[Human Capital|human capital]] and [[Structural Capital|structural capital]] it forms the [[Intellectual Capital|intellectual capital]]. <ref> [http://www.answers.com www.answers.com] (07 July 2008), [http://www.hiresmart.com www.hiresmart.com] (07 July 2008), [http://www.cpavision.org www.cpavision.org] (07 July 2008)</ref>}}
  

Latest revision as of 08:53, 21 July 2008

Term2.png CUSTOMER CAPITAL
It refers both to the value of an organization’s network and relationships with satisfied clients (learners), and their loyalty to the organization (also called Relationship Capital), and to the sum of a company’s customers (learners) including their names, contact databases, loyalty and satisfaction, references, testimonials and future revenues. Together with human capital and structural capital it forms the intellectual capital. [1]



References

  1. www.answers.com (07 July 2008), www.hiresmart.com (07 July 2008), www.cpavision.org (07 July 2008)