View source for Teleconference Clock Method

{{Term|TELECONFERENCE CLOCK METHOD|Method designed to assist moderators to regulate and facilitate the interaction between participants during conference calls.
The Teleconference Clock creates a speaking sequence for introducing each participant: people are given a place on the clock as a mechanism to ensure that everyone has a chance to speak. The “clock” is used to encourage participation on conference calls or structured online chats involving more than four people. <ref> [http://www.fullcirc.com www.fullcirc.com] (26 November 2009),[http://www.ilo.org www.ilo.org] (26 November 2009), [http://www.kstoolkit.org www.kstoolkit.org] (26 November 2009) </ref>}}


{{Tool|Conducting a Teleconference Clock|
=='''Preparing a Teleconference Clock'''==

*Have an agenda that includes conference goals and participants’ expectations.
*Think about the time zones of participants when scheduling.
*Consider the impact of comments volume (based on the number of participants) with the available time. 
*Send all participants the dial-in number and pass-codes if needed. With international groups, be clear if the number is cost-free.
*Distribute supporting documents or files before the beginning of the conference call. 
*Take care in advance of the call controls. If the leader controls the start/stop of the call and may have to leave early, have a second person with leader privileges in order to avoid call interruptions.
*Greet everyone once online and use the “clock" method for the introduction of each participant.


=='''Step by Step'''==

[[Image: TeleconferenceClockPhoto_rev3.jpg]] The template for this technique is from Ray Guyot <ref>[http://www.fullcirc.com/wp/2008/03/14/using-the-clock-on-telecons www.fullcirc.com/wp/2008/03/14/using-the-clock-on-telecons] (26 November 2009) </ref>
#Ask every participant to get a piece of paper to draw a circle on it and mark the hours like a clock.
#Assign each person a spot on the “clock” when joining the conference call. The first person on the call put his name on 1 o’clock hour, the second 2, etc. If there are more than twelve people, start adding 1:30, 2:30 etc.
#Use the “clock order” to create a speaking sequence which ensures the participation of everyone. Participants can make notations and use the piece of paper as a visual tool to match names, voices and inputs.
#Vary the position of the participants on the clock if you are planning multiple rounds of speaking.
#Use [[Feedback|feedbacks]] or [[Evaluation|evaluations]] to improve possible later calls. An "after [[Action Review|action review]]" can be done at the conclusion of the call or by post-call emails. 
#Ask each participant to describe with three adjectives their “clock” experience.


=='''General Call Etiquette'''==
*Call from a quiet location. 
*Avoid cell phones and speakerphones. If you use them remember to put the mute button when not talking. 
*Use quality headsets to avoid metallic sounds.
*Avoid paper rustling. 
*Caution with multitasking; some is unavoidable but remind people about attention: occasionally call for a moment of silence to keep their attention. 
*Consider a kind treatment of participants’ bodies: on long calls, offer short breaks.
*Speak clearly and slow down if you are a "fast talker". 
*Be enthusiastic and use a tone appropriate to the group (the first impression is important). 
*Vary voice tone (avoid monotone presentations).}}


=='''Job Aid'''==
[[Image:pdf.png]][[Media: Toolkit_Template_Teleconference_Clock.pdf‎|Using Teleconference Clock]]


== References ==
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