Difference between revisions of "Quality Assurance"
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Revision as of 11:28, 18 July 2011
 QUALITY ASSURANCE |
| Is a planned and systematic set of activities directed at assessing and improving the merit or worth of a programme or project while also assuring compliance with given quality standards.[1] It provides confidence to end-users that a product or service fulfils quality requirements.[2] |
References
- ↑ Willians Bob in Mathison, Sandra. Encyclopaedia of Evaluation, pp 350, Ed. University of British Columbia. Thousand Oaks, CA: Sage Publications, 2005.
- ↑ Office of Internal Oversight Services (OIOS). Monitoring, Evaluation and Consulting Division, 2006.